Hey, everybody! We are a small family owned company. We are in the leather goods business. Things have not been going well lately, to say the least. Who has had a similar situation and how did you get out of it? Can you tell me what steps we need to take to improve the reputation of our business?
Hi. I understand that improving reputation is an important issue for a small, family-owned company. For starters, actively engage with your customers and strive for positive feedback. Use feedback management services to monitor and respond to feedback promptly. Work to improve product quality and service. Emphasize the naturalness of your products in marketing. Create engaging content about your manufacturing process and materials. Work on an active social media presence, post product photos and customer testimonials. It's also important to monitor brand reputation with specialized tools, such as using "brand reputation". Don't be afraid to launch promotions and offers to attract the attention of new customers. All these steps can gradually improve the reputation of your business and give you back the confidence to grow successfully.
