TowerView AKA James Essex
We're into the second week of not being able to watch anything on Mavtv Plus. I've gotten several messages from TowerView who claims to be James Essex and he has said he can help and he receives priority at Mavtv Plus but NOTHING has been done. All I get is canned messages from a variety of people who do not reply to my emails. They refuse to give me a phone number and when all is said and done I am stuck not receiving the service we've paid for.
Have any of you gotten this message using Roku?
I click on the Mavtv icon on the Roku home page. The TV screen goes black for approximately 15 seconds and then the full page Mavtv Plus icon appears for about 5 seconds. When the logo goes away there is a message that reads:
ERROR
Service is temporarily unavailable. Please try again later.
OK
The OK is in a click box. When I click on OK it reverts back to the Roku home page.
I don't believe it's the Roku because we have two of them and both do the same thing on different TV's.
James, if you read this I want you to know that I very much appreciate you reaching out to us personally. That said, we've yet to be able to watch a single race this year and I've sent you several PM's thoroughly detailing my situation and I've yet to get a reply from you. I realize you're busy in Florida and helping subscribers is probably not in your job description but please don't promise things and then not follow through. I've also sent a dozen or more emails to Mavtv Plus asking for help. All I get are canned replies saying to reset my password (which I've done 3 times) or that they have reset my account with a new password. NONE of this $hit has changed anything.
James, if you're wired in as tight as you say this should be a piece of cake. If you don't have time to mess with this I fully understand but I would only ask that you hand this off to someone who can, and is willing to get this diagnosed and rectified.