Most of the people buying these cars are subsidizing the industry (paying for the bolt ons they give to the pros).

If the snap-on guy wanted to sell you 10k $ toolboxes but didn't want to mess around with servicing your broke tools you would probably switch to Matco or MAC in a hurry.

I don't think that the guys that are complaining are looking to have their hand held, just don't want to play the telephone game all week long trying to get some questions answered and stay current. Or even some spare parts ordered for that matter. Its a brutal enough "sport" without feeling like your chassis builder is against you as well.