Has anyone had any luck dealing with MAVTV plus customer service?

[knot]

I can't get the app to work on my phone for live events. I have been in communication with them. If they can get racing in at Wheatland tonight, I can give them more info they need to resolve my issue. But yes, I have been talking to them.

That is exactly the way my android app is working. Everything works except the live feed. But on the website and the roku I can view the live feeds fine.

[Barbecueboy]

Lucas oil tv works fine , mav plus does not

I was charged the 99 renewal a few weeks ago, it should have been the 59 rate....I've emailed them several times with no response.
I can see all the live stuff on Lucas oil with no problem, when I try and do the same on mav+ , no Bueno.

It's strange they wouldn't at least reply, but not sweating it as long as I can still see what I'm looking for on lortv....mav+ need to step up their game if they want to be in the same game as flo.Guess I'll just eat the 40 if I can't get it resolved.

Glad to know I'm not the only subscriber that has had issues

[Pennsboro32]

Also having trouble converting my Lucas sub to MAVTV.

[c1ty5tar]

Seems to me like this is half assed architecture and outsourcing to a general customer service provider. I’m sure this will blow up soon, especially since Lucas oil tv accounts can’t get logged in to mav, but mav is the only site with the live stream right now.

[dirtSLMracing]

I just tried to switch over to mavtv and it didnt work. So tired of dealing with idiots that have no idea what they are doing.

[153J]

its free

https://mavtvplus.com/schedule/2021/the-tribute-to-don-and-billie-gibson/

watch it

[dirtSLMracing]

its free

https://mavtvplus.com/schedule/2021/the-tribute-to-don-and-billie-gibson/

watch it

Well that is good but still doesn't fix my problem for logging in.

[obamaracing#1]

Im watching it for free tonight. Didn't make an account or anything

[TDRacin®]

Everyone, watch the races the way you always have. It works!

[Barbecueboy]

I fell asleep watching from Lucas oil tv app on my iPad streamed through my old Apple TV box.....stream was great all night.

Sent another email to the cs folks at mav explaining my issues with no response( 4th one)....someone may want to send them the definition of what customer service means?

[Highside Hustler25]

its free

https://mavtvplus.com/schedule/2021/the-tribute-to-don-and-billie-gibson/

watch it

Thanks for the heads up 👍 It is pretty bad when folks pay for a service, don't get what they paid for, yet someone can get the same product for free. That's messed up.

On a side note, did anyone else notice how one minute the clarity of the picture is top notch, then it kind of goes out of focus?
Didn't know if it was the feed or was I that *$#@ up. Either way, enjoyed the feed.

[riddle28]

Riddle.....sounds like we are in the same boat. That is the exact scenario I am in. I did finally get a response yesterday telling me to set up a new account in mavtvplus. After I got is set up I was supposed to let her know and she would manually transfer my subscription over to the new account. Of course after I replied I get no response and I still dont have an active account. Total garbage customer service.

so they emailed me back too, saying they couldnt find me in the system anywhere and to send a receipt. Well i didnt have an email of the receipt from this year for some reason but it says my account renews in feb 2022. So i sent a screen shot. we'll see what happens next. LORTV still works fine for me but the mavtv app seems more updated and i have trouble on LORTV with replays stopping midway thru

[jpb]

so they emailed me back too, saying they couldnt find me in the system anywhere and to send a receipt. Well i didnt have an email of the receipt from this year for some reason but it says my account renews in feb 2022. So i sent a screen shot. we'll see what happens next. LORTV still works fine for me but the mavtv app seems more updated and i have trouble on LORTV with replays stopping midway thru

After several days of automated email replies I finally got my MAVTV Plus up and going. No where near as good of customer service as when LORTV was running things. LORTV always replied right then (after hours during race times) to correct issues. Mavtv plus you might get a reply the next day.

[Snake X3]

I don't know if this will help any of you guys, but I have been a LORTV member since the start. I have always and still do use the LORTV site to watch races and have never had any issues. When my subscription was up for renewal in December I wasn't charged until March and for the correct $59 fee. I didn't bother trying MAVTV+ since if it ain't broke, why try to fix? However, after reading this thread, I figured I'd give MAVTV+ a try. I figured you guys must have been doing something wrong. You were not. LOL

I did the password reset as they requested. No issues. I go to log in and got a message that the login failed. HOWEVER, I tried to watch the Show Me and had no problems watching the race. Did any of you guys that are having problems logging in try to watch any of the programming anyway? If so, were you able to do so? I have a feeling that the issue for at least some of you is that the error message is in fact the error....that you are logged in even when it says you are not and that you can watch. It is also possible based on what others have said that everyone can watch for free and their system is completely broken.

If you are having issues logging in, just try to watch the races anyway. You may be pleasantly surprised.

[Snake X3]

Thanks for the heads up  It is pretty bad when folks pay for a service, don't get what they paid for, yet someone can get the same product for free. That's messed up.

On a side note, did anyone else notice how one minute the clarity of the picture is top notch, then it kind of goes out of focus?
Didn't know if it was the feed or was I that *$#@ up. Either way, enjoyed the feed.

The issue you are experiencing is due to your connection speed. If you connection speed drops below a certain level, it automatically kicks you down to a picture with lower resolution and that will cause it to go out of focus for a few seconds. It should go back into focus pretty quickly though.