No response from MAVTV plus support

[TDRacin®]

I was being asked to purchase a subscription when I signed in and couldn't access the live streams even though I was charged for a year subscription on Sept. 11.

OK, thanks. And what was the solution that fixed it?

[84wedge]

Post number 6 gave me the email that helped. Filling out the form on the MAVTV page didn't get a response until a day later and they marked the issue as solved even though it wasn't I don't know what they di to reset my account. It's too bad I had to miss two days worth of shows before trying the email that was recommended here.

[TDRacin®]

Post number 6 gave me the email that helped. Filling out the form on the MAVTV page didn't get a response until a day later and they marked the issue as solved even though it wasn't I don't know what they di to reset my account. It's too bad I had to miss two days worth of shows before trying the email that was recommended here.

Thanks That sounds similar to my experience earlier when they made the switch. I could get logged in, but then it would tell me subscription required (even though it showed me subscribed). I used the racehelp email I posted and within minutes it was resolved.

I'm still having an issue with any race that is yearly-only. I think the DTWC is the only one left that is yearly so hopefully that is all resolved before then!

It sounds like a lot of these issues have to be corrected manually and unless you get in contact with someone, it just sits unsolved. I can only imagine the number of potential subscribers this is costing them.