MAVtv Plus

[TowerView]

This is just downright comical

So I've had an account for 5 or 6 years pretty much from the get go (don't remember how long now for sure) on lucas oil TV and never had any problems with the stream or log in's.

Now before they switched to Mav TV the service I used for an email address to register at lucas oil TV locked the email accounts unless you added cell phone number, which I wasn't going to give them so I don't have access to that email any more. I don't use my actual email address for anything online so I don't get the 100 emails a day of spam. So anyways I had/have no way reset a password or change the email address linked to the account. Last year everyone was having issues so I didn't worry about fixing it as they switched it to free so wasn't an issue to handle it right away.

So I email this to them with a really simple explanation of the problem. I included the old email and password also just not shown here:

Jan 28, 2022, 0:14 GMT+1

I have a lucas oil TV subscription, but can't reset password to use Mav TV plus due to email address I registered with no longer available to me

I get what is likely a bot response or from someone that didn't even read the email to see the issue:

Mary Joyce Cruz (MAVTV Plus)

Jan 30, 2022, 15:10 GMT+1

Hi, XXXXXXXXXXXXXX.

Thanks for your message! My name is Mary from MAVTV Plus.

We understand you're having issues with access. This may be caused by a couple of factors.

Here are a few things worth checking before you troubleshoot:

Confirm your account has a valid subscription. Go to https://mavtvplus.com/members/ and sign in with your email and password to validate.
If you have a subscription, make sure that the race you want to watch is covered. View the corresponding subscription per race on the schedule page here.

Quick reference on the schedule page:

Green label - Available for both Monthly and Yearly Subscribers. Optional alternative text if image doesn't load
Yellow label - ONLY available for Yearly Subscribers. Optional alternative text if image doesn't load

If these check the list, you can try resetting the password or using another device to isolate and resolve the issue.

To change your password, follow the guide here.
To sign in, the steps here will get you into your account.
To manage your account, this article will help.

If you paid through a third-party biller or have a legacy subscription that you do not see online, please send us the receipt or bank statement that shows the date and amount of the charge, so we can look into it further.

We hope this helped!

Kind Regards,

Mary
MAVTV Plus Customer Success Team

2 days later and doesn't help me one bit since I can't do anything on that list until I reset the password but can't due to I can't read anything sent to that email address!

So I try the email address James Essex said to try:

1/30/2022 at 2:09 PM

I have not been able to reset my password from the lucas oil TV site to Mav site due to I can't reset the password as I do Not have access to the old email (XXXXXXXXXX@XXXXXXXX.com) So I can't do anything at all. I need the registered Email changed to this one so I can get a password reset email to change it.

Nothing, nada, dead silence.

Then today I get this:

2/2/2022 at 9:06 AM

Hello XXXXXXXXXX,

We'd love to hear what you thought of our Support Team.

How would you rate your overall satisfaction?

thumbs up thumbs down


I'm just shaking my head.

PS: I'm not going to complain about feeds going down or whatever, stuff happens and not always under their control but not being able to log in is.

PM me on here please. Thanks

[Highside Hustler25]

So it appears MavTV support is private messaging James on 4m. Appreciative for his help but really? That's it?

[kidrock]

I have to give James credit for trying to help in anyway he can.

Thanks James

[dirtSLMracing]

I have to give James credit for trying to help in anyway he can.

Thanks James

I agree. No complaints with the effort he puts in trying to help people with log in problems. He was able to get customer service to email me after not hearing from them.

[billetbirdcage]

So only took from Jan 27th to Feb 10th to get them to change my email address so I could do the password reset, cool.

[dirtcrazy4u]

You know that old saying. We got your money. Help, customer service, sure be with you as soon as we can. But YOU make sure you send us a bank statement or proof of payment. Then maybe, just maybe you'll be able to watch tonight's race.

You have Essex that is doing his best to help people. I commend you for that sir.

I believe it was 2 maybe 3 yrs ago at GIS that the first night of the broadcast they had all kinds of problems. We were watching these young people running in and out of there production truck and you could clearly tell they had this look on there faces that they didn't have a clue.

It is a shame that people are having issues. They no, I just think they are so overwhelmed and there is so many different platforms out there for watching the broadcast they don't have a answer that will work for everyone.

Enjoy listening James, I think your one of the best out there, my firestick , thankfully has never had 1 issue. Go figure.