Originally posted by CIRF
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Have you reset your password? That usually fixes it. It is working now.Originally posted by CIRF View PostI've got the yearly subscription and I can't watch on Roku or through my office PC. I've now sent 4 emails asking for help and I've received NOTHING back. This is bull$hit! Worst customer service ever!
Originally posted by obamaracing#1 View PostTDRacin is that just a website error with the yearly subscrption being needed for tonights race? I think thats what I'm reading.
I don't know. I have the yearly subscription.
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I've now been trying for 2 hours to watch the race from Georgia. I've tried to get help from the email address you posted and all I get is a canned email message back. I've changed my password, also. When I log in it goes to a page that asks me to choose a plan. I am grandfathered into the $59.99 yearly rate and I've watched live events since me CC was charged.Originally posted by TowerView View PostFolks if you are having issues logging into MAVTVPLUS tonight need to email asap racehelp@mavtv.com.
Why can't we get a f-cking phone number or something that can actually help. This is the worst customer service I've ever experienced from a streaming service!!
I really don't want to give my grandfathered rate but at this point I feel I'm having it stuck up my ass by you people and that ain't a good feeling!
Is there any body I can contact or talk to on the phone. I've just about had it!!!
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Mine worked great tonight, after having issues last night.Originally posted by CIRF View PostI've now been trying for 2 hours to watch the race from Georgia. I've tried to get help from the email address you posted and all I get is a canned email message back. I've changed my password, also. When I log in it goes to a page that asks me to choose a plan. I am grandfathered into the $59.99 yearly rate and I've watched live events since me CC was charged.
Why can't we get a f-cking phone number or something that can actually help. This is the worst customer service I've ever experienced from a streaming service!!
I really don't want to give my grandfathered rate but at this point I feel I'm having it stuck up my ass by you people and that ain't a good feeling!
Is there any body I can contact or talk to on the phone. I've just about had it!!!
Ha, maybe they read your A-hole remarks, and won't let you in.
Be nice, and nice things may happen.
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Amen!! This has went on for far too long.Originally posted by Snake X3 View PostI received an email this morning to the 200,000th support ticket I opened last night saying they have fixed the problem. After 8 months of failing to provide the service I paid for, I replied that if they are lying again, the next email they receive from me will be a request for a full refund.
I really hope they did fix it. I don't want my money back. I want the service I purchased. It is appalling that MavTV doesn't care about their customers. This isn't MLB or the NFL. This is a small niche sport. Alienating the handful of us that support the sport is incomprehensible.
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It sounds as if somebody there is playing cornhole with you ? ? Shame on them ! !Originally posted by CIRF View PostI've now been trying for 2 hours to watch the race from Georgia. I've tried to get help from the email address you posted and all I get is a canned email message back. I've changed my password, also. When I log in it goes to a page that asks me to choose a plan. I am grandfathered into the $59.99 yearly rate and I've watched live events since me CC was charged.Why can't we get a f-cking phone number or something that can actually help. This is the worst customer service I've ever experienced from a streaming service!!I really don't want to give my grandfathered rate but at this point I feel I'm having it stuck up my ass by you people and that ain't a good feeling!Is there any body I can contact or talk to on the phone. I've just about had it!!!
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Thats what I had to do on the re-launch cirf! I sent an email and they gave me a $40 rebate!Originally posted by CIRF View PostI've now been trying for 2 hours to watch the race from Georgia. I've tried to get help from the email address you posted and all I get is a canned email message back. I've changed my password, also. When I log in it goes to a page that asks me to choose a plan. I am grandfathered into the $59.99 yearly rate and I've watched live events since me CC was charged.
Why can't we get a f-cking phone number or something that can actually help. This is the worst customer service I've ever experienced from a streaming service!!
I really don't want to give my grandfathered rate but at this point I feel I'm having it stuck up my ass by you people and that ain't a good feeling!
Is there any body I can contact or talk to on the phone. I've just about had it!!!
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5 pages as to why you don't want to waste your time and money for MAVtv plus. Get off yer butt and go to the track.8/13/16
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That's a nice straw man argument if I've seen one!Originally posted by Highside Hustler25 View Post5 pages as to why you don't want to waste your time and money for MAVtv plus. Get off yer butt and go to the track.
For everyone else still having issues, this is why I recommend a Google Chromecast device. If a Roku, Firestick, AppleTV fails you, there are usually other options (PC or phone) that will allow you to watch. It's a cheap investment ($25 or so) to watch.
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It will be interesting to see how the fan counts add up this year with all the streaming. So far they've been less than stellar but it's still early.8/13/16
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